Contact Us
We Love To Hear From You
Please feel free to email support@mirapets.com if you want to give us feedback or just want to say hi.
For inquiries related to orders please take a minute to look over answers to frequently asked questions. After, please fill out the contact form for questions about orders. Thank you!
When will I receive my order?
After processing is complete, you can expect your orders within 7-15 business days if you live in the United States. For most countries we ship to, times may very but you can generally expect to your orders within 10-20 business days. Learn more.
How long does processing take?
Processing can take between 1-5 business days at most depending on which fulfilment center is preparing your order.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What carriers ship my orders?
Our growing list of trusted carriers include:
- USPS
- UPS
- Local Delivery
- DHL
- E-Packet
- CJ-Packet
My tracking says “No information available at the moment”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information or update on your tracking status, please contact support@mirapets.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
What is the return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you within 30 days of receiving your order.
If we are not immediately available, please allow us 1 business day to respond. We will get back to you as soon as possible.