When will I receive my order?

After processing is complete, you can expect your orders within 10-13 business days if you live in the United States or Canada. For most countries we ship to, times may very but you can generally expect to your orders within 10-20 business days After processing. For more information on your shipping times, please visit our shipping info page by clicking here.

How long does processing take?

Processing takes between 1-5 days.

What countries do you ship to?

For the list of countries we ship to and estimated delivery times, please click here

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by us.
• The item you received was not as described.
• The item you received was not satisfactory. 

What carriers ship my orders?

Our growing list of trusted carriers include:

• USPS
• UPS
• Local Delivery 
• DHL
• E-Packet
• CJ-Packet

My tracking says “No information available at the moment”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information or update on your tracking status, please contact support@mirapets.com

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

For any questions, comments, and concerns please don't hesitate to contact support@mirapets.com